Refund policy

Returns and refunds

Our 30-day return policy allows you to request a return within 30 days after receiving your item.

To be eligible for a return, the item must be in the same condition you received it: unworn, unused, with any tags, and, when possible, in its original packaging. A receipt or proof of purchase is required.

How to start a return
To start a return, contact us at podarcis.podcast@gmail.com with your order number, purchase email, and reason for the request. Do not send items back without prior approval. Returns sent without approval will not be accepted.

If your return is accepted, we will send you instructions on how and where to send the package and, when applicable, a return label. We do not charge restocking fees.

Damages and issues
Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or different from what you ordered. We will review the issue and provide the appropriate solution.

Exceptions
We cannot accept returns for gift cards or items that do not meet the conditions above. Sale items follow the same return policy unless a product page clearly states otherwise.

Exchanges
The fastest way to get a different product is to return the item you received and, once the return is accepted, place a new order.

European Union 14-day cooling-off period
If the goods are shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification, within the limits of applicable law. The item must be in the same condition you received it, unworn and unused.

Refunds
After we receive and inspect your return, we will let you know whether the refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed since approval, contact us at podarcis.podcast@gmail.com.